Shipping & Returns

As part of our protective measures against spread of COVID-19, Ebux is taking safety measures for its teammates as well as customers due to which a minor delay in deliveries is expected i.e. 2 days delay for standard delivery.
Please remember these are approximate estimations. We will continue to make your purchasing experience with us as convenient and pleasurable as possible.
Rest assured that inspite of the current scenario, we are vigilant in monitoring this evolving situation, adopting the recommendations of the Center for Disease Control (CDC) and the World Health Organization (WHO) as well as local health authorities and have a dedicated global team that is ensuring that all health & safety measures are being adhered to.

Where we deliver to?

We deliver to all regions in the United Kingdom (including Channel Islands & IOM), Eire, All European destinations, USA, Canada, Australia & New Zealand.

How we deliver?

We work with Amazon logistics, Yodel, Royal Mail & DPD to ensure your goods get to you reliably.

How long your delivery will take?

UK Mainland deliveries offer you a choice of delivery options, from Standard & Expedited Shipping. Most Items are delivered using Amazon logistics 1 – 3 day tracked service. Please expect 3-4 working days for other Regions other than UK and Eire. Timing for European destinations depends on the country and varies from 5 to 7 days.

“Express Shipping” is a 1 day delivery service posted the next working day Monday – Friday.

Stock availability and delivery times.

When you add an item to your basket, the availability of the item and size is confirmed by way of a message on the screen. If the particular size you have selected is not currently in stock, you are given at that stage an approximate delivery date; this then applies to the whole order.

Returns

We are more than happy to issue you a refund if the item is faulty providing the parts have not been altered or tampered with. We have a 14-day refund policy which includes weekends. As long as we receive your device back to us within 14 days of your received date, we will issue you a refund.

Refunds are made within seven working days and could take up to 14 days before they reach your account.